Return Policy

Your Happiness and Satisfaction is very important to us.

Return Policy: All returns can be done by mail or by coming in to our Sutherland Ave, Knoxville, TN location. Please include your order number in the box when returning so we can ensure your refund gets back to you in a timely manner.

  • Any item being returned must be in new condition.
  • All tags must be attached and shoes must be in original box.
  • Any item used or laundered cannot be returned. If they are returned no refund will be issued.
  • The original shipping charge will not be refunded with the return.
  • There are no returns on climbing gear and underwear. This is because of safety and hygiene concerns.

Please return to:
River Sports Outfitters
Attn: Internet Returns
1400 Liberty Ave
Knoxville, TN 37909

River Sports Outfitters is not responsible for the return shipping for any items returned.

River Sports Outfitters is not responsible for packages that are lost or damaged during the return process. We recommend you purchase insurance through the carrier and get a tracking number.

All items with a 30% or greater discount are closeouts and are non-returnable.

Exchanges: We do not guarantee inventory nor do we accept exchanges. If you need a different size or color, please return the item for a refund and place a new order for the item you need.

Please contact us at customerservice@riversportsoutfitters.com or call us at 865-525-0168.

Warranty and repair:
Please email us at customerservice@riversportsoutfitters.com