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At River Sports Outfitters, customer service is our top priority. Without our loyal customers, we wouldn't be in business. Spanning three decades, we have set the highest standards of customer service at all levels. While we are constantly evaluating our customer service, we realize that there is always room for improvement. For this reason, we openly encourage our customers to make suggestions. If you have a compliment, suggestion, or concern, please contact us and let us know. Need to speak with someone concerning an order or have a question about the website? Call us at 865-525-0168 M-F 9:00am-5:00pm and Saturday 9:00am-5:00pm Click here for our Store Locations and Hours You can always email us at Orders@riversportsoutfitters.com |
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"I am quite pleased with the service I have received from River Sports Outfitters. The online shopping was very easy, the shipping was speedy, and the customer service was great. Thank you for making this purchase and return as uncomplicated as possible. I will happily purchase from your store again in the future."
J.B. - Salisbury, NC
"Just received my La Sportiva order and am I impressed with your store and the customer service. I consulted with Whit several times on different days and he was able to address my narrow foot issues and recommend the "right" hiking boot. His knowledge of the product line was unbelievable, and his eager, helpful, and friendly demeanor made shopping a pleasure. What a buying experience! I have not experienced this type of service in 40 years. Keep it up and never forget the customer is why your in business. Great Job!!! You have won my future business."
"Just wanted to drop you a note to say how pleased I am with my order. It got here super fast, the shoes are awesome, and the free lip balm made my day. Thanks!!!"
"Thank you very much! Despite being out of stock at first (everyone is out of vibram five fingers right now), I've been very impressed with your service and will definitely be looking to buy more from you in the future! Thank you so much for your courtesy and helpfulness!"
"I just wanted to let you know that I have received, and I am wearing my new Vibram FiveFingers this morning. They feel great!! I also wanted to say thank you for the services rendered. The order was prompt, and easy to track. ... Thank you! I look forward to shop some more with your team!"
" I have been reviewing the student evaluation sheets, and am not at all surprised that the group visit to Riversports continues to be a high light of the experience for them (and me). In addition to challenging climbers of all abilities, having your knowledgeable staff explain gear gives us a wonderful insight into the complexities of boots, packs, socks,.....
It is my hope that we will be able to return, and that your schedule will again allow you to serve as a back pack mentor.
Your generosity is a wonderful facet of the elective."
"Just wanted to say thank you for your free shipping on my performas...they feel awesome on my feet and exactly what I wanted. The packaging was perfect and the FedX service timely. I am bookmarking your site."
