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What forms of payment are accepted?
We accept Visa, American Express and Master Card to shop online. We do not accept Discover, checks, money orders, COD’s, Purchase Orders or cash.

Is it safe to use my credit card on the Internet?
River Sports Outfitters understands your concerns about online transaction security. - To ensure your transactions are secure when placing orders online, River Sports Outfitters takes extra care to protect your information by using the latest Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Our payment processing partner employs industry leading encryption hardware and software methods and security protocols to protect customer information and is certified as compliant with the Payment Card Industry (PCI) Data Security Standard.

Can I ship to a different address than my billing address?
Yes however shipping address must be an authorized shipping address with the credit card used. We will call to verify if billing and shipping do not match before shipping order. If shipping address is different from bill to address and is not authorized we will need to ship your order to the bill to address. When placing your order there will be a separate shipping address section. We can only ship to addresses within the United States. When entering your billing and shipping address, please note that both must match what your credit card company has on file.

How can I check the status of my order?
A confirmation email will also be sent which will also include the order details.  including an order summary and an order information. This email will have a link that will allow you to log back in and check the status of the order, view tracking information, etc. If you have further questions, please feel free to email orders@RiverSportsOutfitters.com or visit Track Your Order for the status of your order.

What is your shipping policy?
Orders usually ship within 24 hours of confirmed payment. If we do not have the product in stock, you will receive an email with any backorder or cancellation information. We ship via several standard shipping methods.  The primary carriers are FedEx and USPS within the lower 48 states. Shipping can take from 3-7 business days. Orders placed on Friday, Saturday, Sunday, and holidays may be processed and will ship the following business day on the carrier's regular pickup schedule.

How do I return or exchange items purchased?
Please refer to the Product Returns section of the site for details on what is eligible for return and what the procedure is to return products.