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  Our Guarantee
River Sports Outfitters promises to fulfill your needs with an enjoyable shopping experience. River Sports genuinely values our customers and pledges to always assist you honestly and courteously. If you ever have an issue, we ask that you e-mail orders@riversportsoutfitters.com for assistance. Remember: Have fun and enjoy the experience, for life is too short to waste it. LIVE YOUR PASSION!

Need to return or exchange your purchase?
If you receive a product that does not meet your expectations or you feel is not as represented on our site, please feel free to return it within 30 days from the date the item was shipped.

All items returned must agree with the River Sports Outfitters guidelines below.  River Sports Outfitters has the right to refuse returns/exchanges that do not comply with these guidelines:

  • - All sale/clearance items are considered final sale at the time of purchase.  This includes all items purchased at 30% off or more from original retail value.
  • - Items must have tags attached and be in unused, unworn, and unwashed condition.
  • -Shoe Boxes and any manufacturer packaging must be in unmarked, undamaged, original condition.
  • - For your safety (and those to follow), these items are non-returnable: Climbing gear (excluding helmets and shoes) and underwear.
  • - Footwear should be fit tested indoor only.  If returned, it should be returned in packaging suitable for shipping.
  • - All items returned will be credited back to the original credit card used for the purchase.  All items received as a gift will be provided with a merchandise credit.
  • - Customer will be charged the full retail value of any "Free with Purchase" promotional items not returned with the originally purchased item(s).

If you have any questions or concerns, please contact us via e-mail at orders@riversportsoutfitters.com or call (865) 525-0168.

River Sports Outfitters will gladly issue exchanges or refunds for any merchandise that is purchased from our site within 30 days from the date the item was shipped. This does not, however, include sale or clearance priced items. All sale/clearance items are considered final sale at the time of purchase. If you receive a product that does not meet your expectations or you feel is not as represented on our site, please feel free to return it within the specified 30 day period.

Simply email us at orders@riversportsoutfitters.com or use Return Authorization form to the right to receive your return authorization number and then ship your item(s) to the following address:

River Sports Outfitters Online
Returns Department
1400 Liberty Street
Knoxville, TN 37909
   Return Authorization Request Form
For your convenience we have added this form if you reach us after our normal online support hours. If you have a product that you need to return for exchange or refund please fill out form below. We will process your request and email you with details on how to return.

*Your Name:
*Your Order #:
*Your E-Mail:
*Subject: Please State Refund or Exchange?
*Message: