Frequently Asked Questions

Store Policies

If you are unhappy with your item, for any reason, you may return it for an exchange or a refund.
Our primary goal is the satisfaction of our customers. We pride ourselves in making sure you are prepared for your next adventure. Whether it's a morning hike on a local trail or the mountaineering trip of a lifetime, we want you to have the best time possible. A huge part of that is having the right gear.

All sales are final on climbing accessories, e.g. caribiners and harnesses, and electronics.

To make a return please follow these steps:

  1. Fill out the Return Form included in your original packaging. If you no longer have it, please include a note with your Name, Phone Number, and what you would like us to do.
  2. Repackage the items you need to return or exchange.
  3. Ship the package back to us to the address below. We recommend using a trackable and insured carrier. We are not responsible for items that do not arrive or arrive damaged.

River Sports Outfitters
2706 Sutherland Ave
attn: Returns
Knoxville, TN 37919

We process most returns the same day we receive them. After processing, we will mail you a receipt.

Please make every effort to include all tags and packaging with your returned items. Please do not ship shoes in their display box. If asking for an exchange, please specify exactly what you would like us to send back to you. River Sports Outfitters is not responsible for product lost or damaged in transit back to us. If you have any questions please call us at 865-523-0066

Privacy Policy

Last updated: November 30, 2023

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Free Privacy Policy Generator.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to River Sports Outfitters, 2918 Sutherland Ave Knoxville, TN 37919.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Tennessee, United States
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to River Sports Outfitters, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential CookiesType: Session CookiesAdministered by: UsPurpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance CookiesType: Persistent CookiesAdministered by: UsPurpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality CookiesType: Persistent CookiesAdministered by: UsPurpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email:
  • By phone number: (865) 523-0066

Yes, yes we will price match against any and all valid websites with the same product style and size.

Link to ADA compliance

Shipping and Product Information

Free Two Day Shipping  - On qualifying orders over $50

Second business day delivery Monday - Friday. Continental U.S. only (lower 48). Oversized, heavy items do not qualify. P.O. Boxes/APO addresses are not eligible


Items are available for pickup at our 2918 Sutherland Ave location.  At the time of pickup, you must provide a government issued ID matching the pickup name on the order, as well as a copy of your confirmation email. It is recommended that you forward your confirmation email to whomever you choose to pickup your order if you decide not to pick it up.


Items that are bulky and/or heavy might have additional shipping charges assigned to them and do not qualify for free shipping. Most items are labeled as such on their product pages on the web site. If not, we will call you once we have received the order to let you know what the additional shipping charge will be.


  • Most orders will ship within 24 hours of placing the order.
  • We ship Monday through Friday at approximately 1 PM Eastern Standard Time.
  • If you order online, we will send you follow-up messages to keep you up to date on the status of your order. To make sure we are able to deliver status information, please provide us with an accurate e-mail address during the checkout process.
  • Please keep in mind that if you receive a shipping notice via e-mail after 1 PM or on the weekend, your package may ship the following business day. NOTE: Package tracking is not available until package is picked up by the shipper and entered into their tracking system.
  • Our staff is always available to answer questions. 865-523-0066

Accepted Forms of Payment

We accept a variety of payment methods to provide you with flexibility in how you choose to pay for our services. Our accepted payment methods include:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • Digital Wallets: For your convenience, we support payment through popular digital wallets such as Apple Pay, Google Pay, and PayPal.
  • Shop Pay: Speed up the checkout process with Shop Pay, an accelerated checkout that lets you save your email address, credit card, and shipping and billing information.
  • Other Payment Services: We also accept payment methods through other widely-used services, such as Shop Pay and Meta Pay.

Please note that available payment options may vary by region, and we may update our list of accepted payment methods to better serve you. For any questions regarding payment options, please contact our support team.

Privacy of Transactional Information

We are committed to maintaining the confidentiality of your transactional information. No payment details are stored on our servers. Instead, they are processed securely by our PCI-compliant payment processing partners, who specialize in the secure online capture and processing of credit/debit card transactions. For more information, please review our Privacy Policy.

Our Commitment to Competitive Pricing

At River Sports Outfitters, we are committed to offering you the best value for your purchases. To support this commitment, we offer a Price Match Guarantee. We will match the price of an identical product offered on any other valid websites, provided it is the same style and size.

Price Match Guarantee Policy

  1. Eligibility: To be eligible for our Price Match Guarantee, the product must be identical in brand, model, size, and color. The item must be in stock and available for purchase at the lower price from an authorized online retailer, and not a pricing error or misprint.
  2. Verification: Customers must provide a current ad or link that displays the lower price. Our team will verify the price and availability of the item before the price match is approved.
  3. Exclusions: The Price Match Guarantee does not apply to marketplace vendors, third-party sellers, auction sites, or items sold by discount websites. It also excludes shipping and handling charges, taxes, and other fees.
  4. Privacy: In the process of requesting a price match, we may collect certain personal information such as your name, email address, and proof of the lower price. This information will be used solely for the purpose of verifying and processing your price match request.
  5. Security: We maintain strict security measures to protect your personal information. This information is not shared with external parties except as necessary to verify and process your price match request.

For more information or to submit a price match request, please contact our customer service team.

River Sports Outfitters reserves the right to update or modify the terms of our Price Match Guarantee at any time without prior notice. This policy is part of our broader Privacy Policy which outlines our data collection and processing practices.

Location Hours

River Sports Outfitters is located in the heart of Knoxville, TN on Sutherland Ave.

Our main store services sales and rentals and is located at 2918 Sutherland Ave:

Monday – Friday: 10:00am-7:00pm
Saturday: 9:00am-6:00pm
Sunday: 12:00pm-6:00pm

Phone: (865) 523-0066

+ Directions

Our clearance outlet is located at 2706 Sutherland Ave:

Our main store services sales and rentals and is located at 2918 Sutherland Ave:

Monday – Friday: 10:00am-7:00pm
Saturday: 9:00am-6:00pm
Sunday: 12:00pm-6:00pm

Phone: (865) 523-0066

+ Directions

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Contact us for available positions